The Shocking Truth Behind Bots At Work

We are living in an age in which retail chains are going bust by the score, which means the need for an optimal customer experience is clearer than ever. Developing at breakneck speed, modern technology offers many opportunities to further enrich the experience. However, digital assistants will evolve considerably in the near future.

Weigt proved his point at the recent SAPPHIRE NOW & ASUG Conference, where he demonstrated how conversational apps can revolutionize the workplace.

– Lucy streamlines procurement
– Bots raise the level of business conversation

Over time, Weigt expects machine learning tools like chat bots will continuously expand the value they provide to the business, making all connected enterprise systems intelligent and conversational. That’s one shocking truth certain to delight many employees and the customers they serve.

 

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About Manoj Kumar 76 Articles
A senior management consulting professional and an entrepreneur by heart, Manoj has led global change programs for fortune 500 companies like HSBC, Fidelity Investments, and GE. His expertise lies in functional strategy development, operating model building, process analysis, operational improvement, and simplification including global implementation of BI technologies. In 2014, he was recognized as one of the Top 72 HR Analytics Influencers worldwide. He is currently working as the Vice President, HR Analytics, HSBC. He is also very active in the Entrepreneurial community in India. His entrepreneurial stints include – India’s first online Toy Rental Company “Rentoys” (http://www.rentoys.in), featured in Outlook Money, ET, DARE, UTV Pitch, ET Now, BangaloreMirror, Indian Express, DNA) and an online marketplace for Indian voiceover artists – VoiceHired.com (1000+ artist community)