Finding the “It” Factor in Your Candidates with Predictive Analytics



Its defining the factor that drives contact center hiring managers to seek out tools that can help them figure out what skills and personality attributes an agent needs to perform well. Step out of the contact center and into the marketing department offices, and you’ll probably discover that they are already using predictive analytics to target customers with programs and offers. All of the great sales data that your company collects helps marketers predict how a customer will behave, and this same principle can be applied to talent analytics and the talent acquisition process.

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About Manoj Kumar 80 Articles
A senior management consulting professional and an entrepreneur by heart, Manoj has led global change programs for fortune 500 companies like HSBC, Fidelity Investments, and GE. His expertise lies in functional strategy development, operating model building, process analysis, operational improvement, and simplification including global implementation of BI technologies. In 2014, he was recognized as one of the Top 72 HR Analytics Influencers worldwide. He is currently working as the Vice President, HR Analytics, HSBC. He is also very active in the Entrepreneurial community in India. His entrepreneurial stints include – India’s first online Toy Rental Company “Rentoys” (, featured in Outlook Money, ET, DARE, UTV Pitch, ET Now, BangaloreMirror, Indian Express, DNA) and an online marketplace for Indian voiceover artists – (1000+ artist community)